Frequently Asked Question
Our Frequently Asked Questions section is designed to help you find quick and clear answers about our products, services, customization process, policies, and more. Whether you’re exploring our wedding gowns, placing an order, or understanding our shipping and return guidelines, these FAQs provide a simple and helpful overview to guide you through your Joys Boutique experience.
1. What products does Joys Boutique offer?
We specialize in wedding gowns, party wear gowns, bridal dresses, bridesmaid gowns, flower girl dresses, and mother-daughter twinning outfits, Bridesmaid Dresses, Ball-Gowns, Mermaid Dresses, Baptism Sets, Communion Gowns and lots more. We also offer customized and made-to-measure designs.
2. Do you offer customization?
Yes! We provide full customization, including fabric selection, pattern changes, color options, and perfect body measurements. Our design team works closely with you to bring your dream outfit to life.
3. How do I place an order?
You can place an order through:
- Our website
- Phone or WhatsApp
- Visiting our boutique in person
Once your order is confirmed, we begin the designing and tailoring process.
4. What sizes do you offer?
We offer all standard sizes, plus custom size tailoring for a perfect fit. For kids and adults, measurements can be taken in-store or shared online.
Bring in your Imagination
Where imagination meets craftsmanship, Joys Boutique is inspired to innovate and create opportunities that empower every woman to shine in her most special moments.
Get In Touch
Your dream dress begins with a conversation. Reach out to Joys Boutique to schedule a personalized consultation with our design team. We’re here to guide you through every detail — from inspiration to your final fitting. Get in touch and let your couture story begin!
Experience Matters
With every design, we bring the wisdom of experience and the magic of imagination. At Joys Boutique, experience isn’t just about years — it’s about understanding emotions, celebrating individuality, and perfecting every detail that makes your moment unforgettable
Some Other FAQs
Custom gowns usually take 2–6 weeks, depending on the design complexity, fabric availability, and detailing required. Urgent orders may be accepted with additional charges.
Yes, we accept urgent orders based on availability. Additional express charges may apply
- Ready-made products ship within 2–5 business days.
- Custom-made orders ship after completion and quality checks.
- Shipping times may vary by location
Yes, we ship worldwide. International shipping charges and delivery times vary by destination.
We accept:
- UPI
- Net Banking
- Cash (for in-store orders)
Orders for ready-made items can be cancelled within 24 hours, if not shipped.
Custom-made orders cannot be cancelled once tailoring begins.
(Refer to the detailed Cancellation Policy for more information.)
Refunds are available for approved cancellations or eligible returns. Refunds are processed within 7–10 business days after approval.
We offer exchanges for size issues or damaged items, provided the request is made within 2–3 days of delivery and the product is unused and in original condition.
Custom-made items are not eligible for exchange.
Please contact us within 24–48 hours with photos or videos. We will arrange a replacement or exchange after reviewing the issue.
No, since custom gowns are made to your measurements and requirements, they are not eligible for returns.
Yes! You can book an appointment through phone, WhatsApp, or by visiting our boutique. We recommend booking in advance to ensure availability.
We provide a measurement guide upon request. You can also connect with our team for a video consultation to ensure accurate measurements.
Absolutely! It’s one of our specialties. You can choose from our catalog or create a fully customized matching design.
Yes. For custom orders, we can share pre-dispatch images or videos upon request.
Minor alterations are usually complimentary. Major alterations may incur additional charges depending on design changes.
📩 Email: contactus@joysboutiquepune.com
📞 Phone: +91 9881994105
📍 Address: 4A/4B, Pillar Homes, Viman Nagar, Pune – 411014
💬 WhatsApp: +91 9881994105
