Last Updated: 11/11/25

At Joys Boutique, we take great pride in crafting high-quality gowns and custom outfits. Each product is made with care, precision, and attention to detail. Our Refund & Return Policy outlines the conditions under which returns, exchanges, or refunds may be accepted.

General Policy

Due to the nature of our business—especially handcrafted and custom-made garments—refunds and returns are limited. Please read the following points carefully before making a purchase.

Custom-Made Orders (No Refund / No Return / No Exchange)

Custom-made outfits are created specifically based on your:

  • Measurements
  • Design selection
  • Fabric choice
  • Custom requirements

Therefore:

  • No refunds
    No returns
    No exchanges

Once an order has entered the production phase or materials have been sourced, it cannot be canceled.

3. Ready-Made Products (Limited Return & Exchange)

For ready-made gowns or dresses:

  • You may request an exchange within 10 days of delivery.
  • The item must be unused, unaltered, unwashed, and in its original condition with tags intact.
  • Exchanges are subject to stock availability.

Refunds for ready-made items are only issued if:

  • The product arrives damaged,
  • Incorrect item is delivered, or
  • There is a manufacturing defect.

Refund approval is at the discretion of Joys Boutique management.

4. Conditions for Return Eligibility

A return will be accepted only if:

  • A return request is raised within 10 days
  • The product is in original packaging
  • No perfume, makeup stains, or wear marks are present
  • Tags, labels, and accessories are intact
  • Proof of purchase is provided

If the product fails to meet these conditions, Joys Boutique may reject the return.

5. Non-Returnable Items

The following items cannot be returned or refunded:

  • Custom-made gowns
  • Altered garments
  • Accessories
  • Sale or discounted products
  • Items marked “Final Sale”
  • Gift cards or coupons
6. Damaged or Defective Items

If your product arrives damaged:

  1. Email us within 24–48 hours of delivery.
  2. Provide clear photos/videos of the defect and package.

After review, we will:

  • Arrange an exchange
    or
  • Offer a refund (in rare cases)

Damage caused by mishandling, incorrect washing, or external factors is not eligible.

7.Cancellation Policy
  • Orders for ready-made items can be canceled before shipping.
  • Custom orders cannot be canceled once design approval or measurement collection is completed.
8. Refund Processing Time

If a refund is approved:

  • It will be processed within 7–14 working days
  • Refund will be issued to the original payment method (bank/UPI/card)
  • Processing time may vary depending on your bank or payment provider
9. Return Shipping
  • Customers are responsible for return shipping charges, unless the return is due to a manufacturing defect.
  • Joys Boutique is not responsible for lost return parcels; we recommend using a trackable courier service.
10. Contact Us

For refunds, returns, or exchange queries, contact:

Joys Boutique


Email: Contactus@joysboutiquepune.com
Phone: +91 9881994105/ +91 9175114829
Address: 4A/4B, Pillar Homes, Viman Nagar, Pune 411014